A few months ago I bought something from one of those crafty parties that get you drunk and show you lovely things in a catalogue.
We bought a plastic over priced food chopper and have regretted it ever since. The stupid thing would get bits of food stuck in the blades and just never seemed to be sharp enough. After a number of conversations with “customer care” they told me they would refund it but it would take 6 -8 weeks as uy t needed to go back to america for approval!!! I complained to a number of staff and managers with no success but within 5 minutes of tweeting a frustrated message, the company tweeted back saying it would all be processed within 5 days!
The power of social media indeed!